Our great working relationship has helped us through some very difficult times. For example, a few years ago, when new model year production was about to begin, we were expecting 13 consolidated containers—a big increase. Seven of these moved via one vessel. This particular vessel was at sea only a few days when a major problem occurred and the voyage was stopped," states Trek’s International Transportation Manager.
“The parts were hot, the ship was late, and delays in clearance would have been disastrous. At the same time, the other containers were delayed,” Trek explains. “[PSA BDP’s] diligence in monitoring the containers, updating Trek, and providing alternative options, enabled us to find a solution. The containers were unloaded in previously unused ports, which actually resulted in quicker arrival times. The clearance through these ports was handled without delays and the parts arrived on time.
“Working relationships with the entire [PSA BDP] group have made anything we come up against manageable.”